Privacy Policy

1. Introduction

Peak Gaming Solutions Ltd. (“we”, “us”, “our”) is committed to protecting the privacy of users located in the Province of Ontario, Canada. This Privacy Policy explains how we collect, use, disclose, and safeguard personal information when you access or use our lottery and gaming-related services at peakcanadalotto.com

We comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and all other applicable Canadian privacy laws, as well as regulatory requirements applicable to gaming activities in Ontario.

By using our services, you consent to the collection, use, and disclosure of personal information as described in this Privacy Policy.

2. Information We Collect

We collect several types of information from and about users of our Service:

• Personal Identification Information: Name, date of birth, address, email address, telephone number, government-issued identification for age verification
• Financial Information: Payment card details, transaction history, account balances
• Technical Information: IP address, browser type, operating system, device information, usage data
• Gaming Information: Lottery ticket purchases, game history, winnings, play patterns
• Communication Information: Correspondence with our support team, survey responses

3. How We Use Your Information

We use the information we collect for the following purposes:

• To verify identity and confirm eligibility (19+ in Ontario)
• To process lottery ticket purchases and prize payments
• To comply with legal and regulatory obligations applicable in Ontario
• To prevent fraud, money laundering, and problem gambling
• To communicate with you about your account, promotions, and service updates
• To improve our services and develop new features
• To conduct research and analysis for responsible gaming purposes

4. Information Sharing and Disclosure

We may disclose your personal information in the following circumstances:

• Regulatory Authorities: Alcohol and Gaming Commission of Ontario, iGaming Ontario (iGO), law enforcement or government authorities where required by law
• Service Providers: To third-party vendors who assist us with payment processing, data analysis, email delivery, and customer service
• Legal Requirements: When required by law, court order, or governmental regulation
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: For any other purpose with your explicit consent

We do not sell your personal information to third parties for marketing purposes.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data during transmission and storage
• Secure socket layer (SSL) technology for all online transactions
• Regular security assessments and penetration testing
• Access controls and authentication procedures
• Physical security measures at our data centers

Despite our security measures, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your information.

6. Data Retention

Personal information is retained only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to meet legal, regulatory, and operational requirements

Certain records may be retained for up to 7 years or longer where required under applicable gaming, financial, or regulatory obligations in Ontario.

When information is no longer required, it is securely destroyed or anonymized.

7. Your Rights and Choices (Ontario)

Subject to applicable law, Ontario residents have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Withdrawal of Consent: Withdraw your consent for certain uses of your information
• Deletion: Request deletion of your personal information, subject to legal requirements
• Marketing Preferences: Opt-out of marketing communications at any time

To exercise these rights, please contact our Privacy Officer using the contact information below.

8. International Data Transfers

Your personal information is primarily processed and stored in Canada. However, some of our service providers may be located outside of Canada, including in the United States. When information is transferred outside of Canada, we ensure appropriate safeguards are in place to protect your information in accordance with Canadian privacy laws.

9. Children's Privacy

Our Service is not intended for individuals under the age of 19. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 19, we will take steps to delete such information immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We will also provide notice through the Service or by email for significant changes.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact our Privacy Officer:

Email: contact@peakcanadalotto.com